Inside the MGL Helpdesk System: 5.8M+ Tickets Powered by EC Infosolutions

Powering Service Reliability: How EC Infosolutions Supports MGL with a Scalable Helpdesk System

In the world of critical infrastructure, reliability isn’t optional, it’s essential. When your organization is responsible for delivering natural gas to thousands of homes and industries every day, operational efficiency must be uncompromising. Since 2017, EC Infosolutions has been proud to serve as the long-term technology partner for Mahanagar Gas Limited (MGL), one of India’s foremost natural gas distribution companies.

What started as a software development project has grown into a robust DevOps partnership backed by scale, precision, and an unwavering focus on performance.

From Software Development to Strategic DevOps

Our journey with MGL began in 2017, when they needed a custom-built helpdesk system tailored to their internal support needs. The goal was clear: streamline issue resolution and provide a reliable digital backbone to handle the complexities of day-to-day operations across their entire service network.

Fast forward to today, what started as a standalone project has transformed into a long-term DevOps engagement that powers MGL’s internal support at scale. Our team doesn’t just build software, we maintain it, evolve it, and optimize it continuously to keep up with the real-world demands of a growing enterprise.

Managing Over 2,000 Tickets a Day Seamlessly

At the heart of this partnership lies the Helpdesk Ticket Management System developed and maintained by EC Infosolutions. Every single day, this platform processes 2,000 to 2,500 support tickets, ensuring that technical issues, service disruptions, and stakeholder queries are resolved promptly.

That’s not just impressive, it’s essential. When you’re managing large-scale gas distribution across an urban network, there’s no room for delays or inefficiencies.

To date, the platform has handled over 5.8 million tickets, a testament to its reliability, scalability, and performance under pressure.

Built for Scale. Optimized for Efficiency.

Managing millions of tickets isn’t just about frontend usability, it’s about backend excellence.

At EC Infosolutions, we conduct regular database maintenance and data normalization routines that ensure high system performance, accurate reporting, and data hygiene. These DevOps practices allow the MGL team to rely on clean, structured data for analytics, compliance, and operational insights.

Our engineers work proactively to prevent downtime and ensure that performance bottlenecks are resolved before they ever affect users.

Why This Partnership Works

MGL’s continued trust in EC Infosolutions isn’t accidental. It’s built on:

• Precision engineering – Tailored solutions built to exact organizational needs

• Scalable architecture – Systems that grow with the business

• Responsive support – A team that doesn’t just respond, but anticipates

• Continuous improvement – Routine upgrades and performance checks to future-proof the platform

Our work with MGL exemplifies what a true technology partnership should look like—collaborative, committed, and constantly evolving to meet the demands of a dynamic business landscape.

A Model for Enterprise-Grade Software Support

For organizations managing critical infrastructure, EC Infosolutions offers more than software, we offer strategic support across the entire application lifecycle.

Our services cover:

• Custom Helpdesk & Support Platforms

• DevOps & Performance Monitoring

• Database Optimization & Maintenance

• Scalable Web Application Development

• Process Automation & Workflow Management

Whether you’re a large utility provider, logistics company, manufacturing unit, or public sector agency, our systems are built to perform, scale, and last.

Your Long-Term Technology Partner

When choosing a software development partner, longevity matters. Your applications aren’t just about today, they’re about supporting your business as it scales over the years. At EC Infosolutions, we’re proud to have supported MGL for 8+ years and counting, and we bring the same level of long-term thinking to every client engagement.

We don’t just hand over a system—we stay with you to make it better every year.

Let’s Build Something That Lasts

If your organization is looking for a technology partner who can do more than just “build an app,” it’s time to talk to EC Infosolutions. From first prototype to long-term maintenance, our team works as an extension of yours, delivering systems that scale with your vision.

🚀 Explore our Enterprise Software Services  🌐 Visit: www.ecinfosolutions.com  📩 hello@ecinfosolutions.com Reach out to us to schedule a free consultation tailored to your business needs.

🎥 Watch How We Power MGL’s Digital Backbone

Want to see our Helpdesk System in action? Watch our video to see how EC Infosolutions supports Mahanagar Gas Limited with a robust, high-performance ticket management platform that processes over 2,000 tickets daily.

👉 Watch the MGL Helpdesk System Video