Building a Centralized Pet Grooming Platform with Route Optimization, Appointment Management, and Real-Time Operations

Industry: Pet Grooming and Mobile Grooming Services

Region: India

Engagement: Full-cycle development of a grooming operations platform combining customer booking, route-based van scheduling, operator workflows, and administrative management.

Technology Stack Overview

Frontend: React Native 

Backend: Python 

Database: PostgreSQL and MySQL 

Cloud Platforms: AWS and GCP 

APIs and Integrations: REST API integrations, operational workflow APIs

Challenge

The client operated a multi-city pet grooming service using mobile grooming vans. Appointments were manually scheduled, operator routes were not optimized, and communication between customers, operators, and administrators depended on phone calls. 

This caused issues such as :

• Unoptimized travel routes for vans 

• Difficulty managing multiple appointment requests efficiently 

• Limited visibility into van schedules and operator activities 

• Manual data tracking for photographs, service history, and payments 

• Inconsistent customer experience due to unstructured workflows

The client needed a unified digital platform that could manage customers, grooming services, routes, operators, and reporting, all through a structured and scalable system.

Solution

EC Infosolutions developed PetWagon, a cloud-native platform that centralizes route-based scheduling, customer bookings, operator workflows, and administrative controls. The system brings together booking intelligence, grooming documentation, and real-time operational visibility across multiple cities.

Key Functional Modules

1. Customer App and Booking Workflow

Customers can register quickly using mobile verification. 

The application allows :

• Adding pet profiles with photos and grooming history 

• Booking grooming sessions based on date, location, and van route availability 

• Viewing personalized service lists for each pet 

• Tracking all appointments under Upcoming, Completed, and Cancelled 

• Saving multiple addresses across supported areas 

• Accessing limited-time deals and offer bookings

2. Operator App and Service Management

Operators log in through secure credentials provided by PetWagon. 

Their dashboard includes :

• Daily route-based schedules with map navigation 

• Pre and post grooming photo capture 

• Service notes and grooming documentation 

• Online or offline payment collection 

• Daily financial and operational reports 

• Complete history of past grooming appointments and images.

3. Administrative Control Panel

Administrators manage the full grooming ecosystem, including 

• Route creation and scheduling 

• Van assignment and operator allocation 

• Manual appointment creation to fill empty route slots 

• Review of payment reports, grooming photos, and operator performance 

• Monitoring all customer transactions and service analytics 

• Access to complete operational insights across cities.

4. Route Optimization and Scheduling Engine

The platform automates:

• Route planning for vans 

• Appointment ordering based on location clusters 

• Return route optimization 

• Adding last-minute bookings aligned with the van’s path 

• Daily scheduling available 24 hours in advance.

5. Service Documentation and History Management

The system maintains :

• Before and after grooming photographs 

• Medical notes or pet-specific instructions 

• Date-wise grooming history 

• Customer ratings and feedback

Implementation and Delivery

The platform was developed through iterative milestone releases that included customer app development, operator workflow modules, scheduling automation, mapping integration, payment reporting, and multi-city deployment. 

The final implementation included extensive testing to ensure reliability for daily van operations and field teams.

Results

The PetWagon platform transformed the client’s grooming service operations across Pune, Chhatrapati Sambhaji Nagar, and Ahmedabad. 

• Significant reduction in manual scheduling and coordination efforts 

• Improved van utilization through optimized routes 

• Higher customer satisfaction through transparent appointment tracking 

• Faster grooming documentation with structured image uploads 

• Centralized reporting for administrators and operators 

• Smarter capacity planning through real-time data visibility

The platform helped the client scale operations, maintain service consistency, and manage multi-city grooming workflows efficiently.

Key Takeaways

Route-based digital scheduling improves operational efficiency for mobile services Centralized platforms help maintain consistency in grooming quality and data reporting Integrated workflows enhance coordination between customers, operators, and administrators Cloud-native systems support multi-city scalability and real-time tracking.

Get Connect

Looking to build a route-based operations system for appointment-driven services.

EC Infosolutions develops scalable platforms that connect customer bookings, field operations, and administrative workflows within a unified digital ecosystem. Let’s explore how technology can support your growth in service-based operations.