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Help Desk Software Email Ticketing System
Rated 4.0/5 based on 28 customer reviews

Help Desk Software

Are you a Customer Centric Organization? Are you listening to your Customers? Now with Freedom Help Desk Software, its easy to adopt a world-class Customer Service solution.

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Email Ticketing

We convert your email based support & service requests into actionable tickets. Have your team take ownership of resolving customer complaints.

Category Management

Tag your tickets into different categories. Each category can have a different SLA, different Team Leader & differnt resolution rules.

Customer & VIP management

Assign VIP levels to your most important customers. Have a dedicated account manager handle their requests. Redefine personalized service!

Department Management

Do you have multiple departments in your organization? Have a common customer database attached to different departments such as Customer Service, Order Processing, etc

Service Level Agreements (SLA)

Assign SLA's based on Customer Groups, Categories & Departments. Show Agents their ticket resolution dead lines & statuses based on their SLA's.

Escalations

Escalate unresolved tickets or overdue tickets automatically. Auto - escalation rules can be added & customized.

Business Hours

Set office business hours to accurately calculate resolution turnaround times based on service level agreements.

Dashboards & Reports

Customized dashboards & reports depending on user levels. Different dashboards for Agents, Team Leaders & Managers.

Role Management

Multiple role based access. Set department heads & a system of heirarchial access replicating your organization stucture.

Unlimited Lite Users

Free unlimited lite users who require minimal view only access to your help desk software.

Mobile Interface

With Freedom Help Desk Mobile, you can pull out Customer data, followup on your tickets on the go. With our cross platform mobile applications on iPhone, Android & Windows Phones you won't ever miss a thing.

Customization & Pricing

Freedom Help Desk Software is completely customizable and can integrate with your existing CRM / Back office systems. Our solution is available both On Demand as well as On Premise variants. Pricing starts at just $15 a month, per user.

 

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