Author - Jaya Sathaye


Who is a Customer? – Types of the Customers


The dictionary defines the term “customer” as “A person who buys goods or services from a shop or business.” As we can see, customers are the backbones of the success (more…)

Customer Service Outsourcing for 24*7 Customer Support

Customer Service Outsourcing

With ever-increasing competition in the market, it has become very important to create reliable communication channels between customers and service providers. (more…)

5 Advantages of Outsourcing IT Services

Outsourcing your IT Services

The IT department of a company consists of software, hardware, and a network of computers with which the company performs important day-to-day business functions (more…)

Dealing with Difficult Customers

7 Ways to Handle Angry Customers

Like the saying goes “The customer is always right”. However, there are times when that might not be the case and, to add to your woes as a customer service representative, (more…)

Saying No to your Customers

In a situation where a customer has requested a service, a modification, or an upgrade that your company is unable to provide, saying “no” is unavoidable.   (more…)

Jumpstart Your Startup Today

Launching Successful Startup

Most aspiring entrepreneurs toy with the idea of launching their startup. They don’t know how to fill the gap between having a business idea and implementing it.  (more…)

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